TRThe Membership Agreement and Platform Terms of Use
This agreement sets out the legal conditions governing use of the Melbet app and website. By accessing our services, you are deemed to have accepted these terms. If you do not accept them, please do not use the platform. Disputes are resolved through binding arbitration; the right to class action is waived.
1. Introduction
1.1 These Terms and Conditions govern your use of our website, software and services.
1.2 If these Terms are translated into other languages, the English version prevails in case of any discrepancy.
1.3 If you do not accept the Terms, stop using the site. Continued use constitutes acceptance.
1.4 Together with the Privacy Policy and the game-specific rules, these Terms form the entire agreement between you and us.
2. Definitions
2.1 "We/Us/Our": Pelican Entertainment N.V., a company registered under the laws of Curaçao. Licence No: 8048/JAZ.
2.2 "Site/App": melbettr-app.org and the mobile/web application versions.
2.3 "You/Player": the individual who registers to use the services.
2.4 "Services": betting, casino, live games and all related services.
2.5 "Bet": any game or prediction transaction placed by you.
2.6 "Account": the user's personal registration page and wallet.
2.7 "Legitimate Winnings": winnings obtained and verified in accordance with the rules.
2.8 "Verification (KYC)": the review process for identity, address and payment method documents.
2.9 "Abuse": any attempt to manipulate bonus, game or payment processes by fraud.
2.10 "Dormant Account": an account with no bets placed for 365 days.
3. Registration
3.1 By ticking the "I am over 18 and I have read and accept the Privacy Policy and the Terms" box at registration, you confirm the following:
- (a) that you are over 18 and legally entitled to bet;
- (b) that you have read and accepted the Terms and the Privacy Policy;
- (c) that you agree to follow the site rules and accept the sanctions otherwise.
3.2 If you do not accept any of the Terms, do not complete registration and do not use the site.
4. Opening an Account
4.1 To use the service, you must complete the membership registration by following the instructions.
4.2 You warrant that all information provided at registration (name, address, phone, payment details) is accurate, complete and current. Verification runs periodically for the life of the account.
4.3 Player funds (deposits, winnings, bonuses) are kept separate from the Company's operating funds.
4.4 Complying with all local laws on using the site, downloading the software and using the services is your responsibility.
4.5 We may periodically request additional identity or address documents.
4.6 Where required, we may request further documents for KYC and financial standing checks (source of income, asset level).
4.7 We reserve the right to reject your registration application without giving a reason.
4.8 Only one account per person is allowed. If the same address, e-mail, phone or device is used to open multiple accounts, the accounts may be closed.
4.9 Your account is non-transferable; it may be used only by the person who opened it.
4.10 You may choose EUR, USD or GBP (or a supported cryptocurrency) as your account currency. The minimum deposit is approximately the €2 equivalent.
4.11 You are obliged to keep your username, password and verification details confidential; do not share them with anyone.
5. Responsible Gaming
5.1 We are committed to providing a safe and socially responsible betting environment. See the Responsible Gaming page for details.
5.2 If you have a gambling problem, do not open an account — or inform us immediately and stop playing.
5.3 You may request a cooling-off period (time-out) of 24 hours to 6 weeks.
5.4 Daily, weekly and monthly deposit limits are set under "My Account → Responsible Gaming". A limit decrease applies within 24 hours; an increase carries a 24-hour waiting period.
5.5 A self-exclusion option of 6 months to 5 years is available.
5.6 BeGambleAware and GamCare provide free, confidential support and helplines.
6. Privacy
6.1 Your personal information is protected with reasonable and adequate security measures. It may be shared only under legal obligation or at the request of a competent authority.
6.2 Your data may be shared with payment providers, financial institutions and KYC agencies.
6.3 All data processing complies with the GDPR and applicable data protection legislation. See the Privacy Policy for details.
7. Conditions of Use
7.1 You agree not to use the services for unlawful purposes or in breach of these Terms.
7.2 You undertake not to do any of the following:
- (a) engage in illegal activity or commit a crime;
- (b) use fraud, manipulation or misleading information;
- (c) interfere with the operation of the site or software using viruses/bots/scripts;
- (d) share content that is offensive, threatening or violates others' rights;
- (e) infringe copyright or privacy rights;
- (f) fail to comply with applicable law.
7.3 All bets must be placed in your own name and for your own benefit. Betting on behalf of another person or as an organised group is prohibited.
7.4 If fraud, bot usage, multiple accounts or a breach of contract is detected, we may void bets, close the account and confiscate funds.
8. The Bet Acceptance Procedure
8.1 All bets must comply with the relevant game rules and these Terms. Otherwise the bet is voided.
8.2 We reserve the right to void bets arising from a system error (wrong odds, technical failure).
8.3 We may refuse any bet request, in whole or in part, with reason given.
8.4 Bets are accepted only through the site/app; bets by e-mail, fax or post are not accepted.
8.5 Betting with artificial intelligence or bot software is prohibited; the account is closed upon detection.
8.6 A bet cannot be cancelled once entered; checking your slip before submitting is your responsibility.
8.7 All bets are recorded in the transaction log; these records are decisive in disputes.
8.8 RNG (Random Number Generator) results are final and cannot be contested.
9. Account Limits and Maximum Bets
9.1 Maximum winnings limits apply per customer per business day. Where the limit is exceeded, the excess is voided.
9.2 Limits may be adjusted by us; players are informed before changes take effect.
9.3 On express (parlay) bets the maximum win equals the lowest applicable limit and can in no case exceed the equivalent of 50,000 GBP.
9.4 The maximum stake varies by game type and is stated on the site.
10. Deposits and Withdrawals
10.1 The name on the payment method must match the name given at registration; otherwise the transaction is rejected.
10.2 The source of deposits must be legal and your own; credit or third-party funds may not be used.
10.3 Online betting debts are legally enforceable.
10.4 Deposit limits are set through "My Account".
10.5 We reserve the right to reject a withdrawal request where fraud or a rule breach is suspected.
10.6 Taxes and commissions arising from legitimate winnings are the player's responsibility.
10.7 You must immediately report amounts credited to your account in error and ensure their return.
11. Withdrawing Legitimate Winnings
11.1 Winnings are credited to your account.
11.2 Under the closed-loop principle, withdrawals go back through the same channel as the original deposit.
11.3 Where collusion, fraud or money laundering is suspected, funds may not be returned.
11.4 Bank or third-party commissions are the player's responsibility.
11.5 Requests below the minimum withdrawal amount are processed manually; a commission is deducted.
12. Promotions and Bonuses
12.1 All promotions are subject to these Terms and their own specific rules. Campaign rules are communicated before participation.
12.2 Each promotion may be used once per user, home address, e-mail, phone, payment method, IP or device.
12.3 Bonuses obtained with duplicate accounts are reclaimed and the accounts are closed.
12.4 Marketing Preferences
12.4.1 You can set your preference for receiving marketing messages at registration.
12.4.2 You can unsubscribe from marketing messages via the link inside the message.
12.4.3 Web push notification preferences are managed in your browser settings.
12.4.4 Preference changes take effect within 72 hours at the latest.
13. Bonus Rules
13.1 Bonuses are granted at our discretion; we reserve the right to restrict bonus access per player.
13.2 Fake or repeated applications are not accepted.
13.3 Some bonuses apply only to deposits made with specific payment methods.
14. Indemnity
You agree to indemnify us, our employees and our agents against all costs, losses, damages or claims (including reasonable legal costs) arising from your negligence, your downloading/use of the software, or your breach of these Terms.
15. Governing Law and Disputes
These Terms are subject to the jurisdiction of Curaçao. Disputes are resolved through binding arbitration; the right to class action is waived. When the Terms change, 30 days' notice is given; continued use constitutes acceptance of the new terms.
